Great baseball, poor service

The Boston Globe asked its baseball writers to share their favorite and least-favorite ballparks. On Sept. 25, 2016, I wrote about Dodger Stadium, which would rank higher on my list if the customer service wasn’t so bad.

Dodger Stadium is still a beautiful ballpark. Yes, it’s more than 50 years old, but it’s not a relic. Instead, thanks to a little work, it’s still an amazing sight.

And it’s all the better when it has a game to match, like today, when Charlie Culberson hit a 10th-inning division-winning homer, giving Vin Scully one last great Dodger Stadium call.

But …

Unlike when it opened in 1962, Dodger Stadium now has drinking fountains. What it doesn’t appear to have is one feature you can find at pretty much any other sporting event you go to …

… ushers.

So after we had to go up four flights of stairs outside the stadium because we dared try to get in the wrong gate (as opposed to anywhere else you go, where they let you in and you find where you belong) there was no one to help us figure out where we should go.

And when we went for ice cream in the middle innings, after learning the team store had no Chase Utley shirts (no biggie, he’s only the starting second baseman), the person serving our line got sent on break.

At least another teller gave us a military discount when she saw my wife’s USAA credit card (her father is retired Army). I hope she doesn’t get fired for this appalling display of customer service.

And when an older woman fell in our aisle, amazingly not hitting her head and seeming more shaken than anything, several fans helped her, but I didn’t see any stadium personnel for at least 10 minutes until paramedics showed up.

A ballgame at Dodger Stadium can hardly disappoint. But based on today’s experience, going to a ballgame at Dodger Stadium could hardly be more disappointing.

5 thoughts on “Great baseball, poor service

  1. It definitely sounds bare-bones. The only stadium I’ve been to is Coors Field in Denver, and it’s pretty killer, especially with a mix of mountains and cityscape in the background. I went to the most games in fall 2013 when I lived in a dorm nearby, and it was fun to get $5 tickets and watch from the nosebleeds because the team was pretty okay. Lately, though, it’s the opposite problem of Dodger Stadium’s—amazing views, staff, and amenities, but sometimes a pretty lackluster game experience. But, that can be the nature of being a fan. Great post!

    Liked by 1 person

    1. Dodger Stadium itself is spectacular, and we even had a fairly easy time getting there because they run buses from the train station and the bus has a dedicated lane, so traffic wasn’t even an issue. They just didn’t treat people well once they got there.

      And Coors Field is amazing. I’ve been twice.


      1. Customer service can truly make or break an experience…especially if you need paramedic assistance like the lady near you! Wow, that would be awful.

        Last year we weren’t able to make it to a single game there, and Chad and I are really kicking ourselves now for not making it happen. Definitely missing it!

        Liked by 1 person

      2. We were just gobsmacked that no one was around to help.

        Living near a ballpark like that, I can see why you’d kick yourself for not getting there!


  2. Pingback: The week gone by — May 10 – A Silly Place

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s